Another important factor to consider when collecting data for an outcomes management program is data error. The traditional approach can be associated with poor data quality because respondents might unintentionally skip questions and provide multiple responses to single survey items. Compared to the traditional method for SF-36 administration, the fax-based approach obviates the need for [...]

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One of the first factors that needs to be considered is whether personnel are available at the clinical site(s) to perform the tasks needed to collect, administer, and analyze surveys (Table 1). The clinical site needs to determine who can perform the additional activities to administer and collect SF-36 data, given the other duties and [...]

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With the release of the Institute of Medicine’s report, To Err Is Human: Building a Safer Health System, the quality of our health care system has been at the center of the nation’s attention. The quality of health care has traditionally been measured by evaluating the structure and processes of the health care system. However, [...]

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